AIR RELAX SYSTEM FAQ

AIR RELAX SETTINGS, MODES AND PRESSURE

The Air Relax is an air compression device with multiple chambers that compress in succession. Our system increases blood flow through your muscles, which has been shown to aid with sports and other recovery, similar to the effects of a professional massage.

After fitting both legs into thigh-high cuffs, just sit or lay on a flat surface of a bed, floor or couch and let the technology do the work. The leg cuffs have hoses that connect to the air compressor. Once the compressor is turned on, the air chambers in each leg cuff fill up with air in the sequence you choose, gradually compressing each muscle group in the legs and feet and then repeating.  You may choose the compression sequence you like the most. Massage therapy will increase circulation and will flush lactic acid from a users legs after a tough workout or standing for long periods.

This product is intended for use by medical professionals and patients at home who are under supervision. In treating many conditions, such as: primary Lymphedema, Edema following trauma sport injuries, Postimmobilization edema, Venous insufficiency, Lymphedema, Poor Blood Circulation.

It is recommended to use not more than 3 times a day for 15-30 minutes. Do not exceed the recommended time! There is no side effects, unless you use it more that it's recommended.

Please consult a physician before using this device:

  • If you are pregnant¬†
  • If you feel fatigue, weak
  • If you have an implant at the site of application
  • If you have a cardiac pacemaker
  • If you have any metal implant in your body

Do not use this product if you are experiencing inflammation, an infection, pain of unknown origin, or bleeding (internal or external) at or near the site of application, or if you have a wound at or new the site of application.

Do not use this product if you have any of the following conditions:

  • Acute pulmonary edema
  • Acute infections
  • Osteoporosis
  • Episodes of pulmonary embolism
  • Acute thrombophlebitis
  • DVT (Deep Vein Thrombosis)
  • Blood Clots
  • Where increased venous and¬†lymphatic return is undesirable at or in the vicinity of the treatment application because of lesions or tumors.
  • Bone fractures or dislocation at or in the vicinity of treatment application.
  • Open wounds or inflammation at the site of application.

Our system is designed for your personal use and is not intended to replace any health professional care. 

Please consult a physician before using this device:

  • If you are pregnant¬†
  • If you feel fatigue, weak
  • If you have an implant at the site of application
  • If you have a cardiac pacemaker
  • If you have any metal implant in your body

It is not safe for children. Please keep your device away from children.

AIR RELAX SETTINGS, MODES AND PRESSURE

Air Relax System has 5 different settings ("A", "B", "C" , "POINT" , "AUTO" ). You can choose one of those modes. 

Press the "MODE" button once to change the mode.

 "A'' mode inflates and deflates the chambers from the bottom up, one at a time.

 "B" mode also inflates the chambers from the bottom up, but maintains the pressure in the lowers chambers as it works its way to the top. 

 "C" mode maintains pressure in all chambers at once, and then releases.

"AUTO" function starts when it's pressed during the operation. "AUTO" program combines "MODE" (A, B, C) and "POINT.  Pressure Level 3 will run by default. You may change it.

"POINT mode can target a specific section to inflate and deflate repeatedly. 

Pressure range is 0-230 mmHG. There are 4 pressure levels, which can be selected by pressing the button during operation. 

Level 1: 0-60 mmHg

Level 2: 60-120 mmHg

Level 3: 120-180 mmHg

Level 4: 180-230 mmHg

Cleaning your Air Relax System

Wipe clean using a slightly damp cloth and do not allow any moisture or liquid to enter the control unit.

1. Gently wipe the external and internal surfaces of the sleeves using a soft cloth, warm water not exceeding 100 Degrees F and a mild detergent.

2. Do not submerge in liquid. Do not allow any liquid to enter the air hoses and connectors.

3. Wipe dry using a soft towel only.

4. When dry, the external and internal surfaces of the sleeves may be wiped down with 70% alcohol or with appropriate alcohol-based fabric-safe disinfectant, TX3270 (70% Isopropanol), Cavicide (bactericidal, vuricidal, fungicidal and tuberculocidal)

5. Be sure to wear gloves and work in a well-ventilated area when using alcohol.

6. Allow the sleeves to air dry completely before use.

7. Wear gloves when cleaning sleeves and wash hands after cleaning. Avoid scrubbing the printed areas, and do not spill excessive amounts of alcohol directly on the sleeves.

Air Relax Maintenance and Troubleshooting

-Please see the User Manual, Page 06.

Check if it is a power failure. Wait until power is on. Check if power cord connected, plug it in if not. The device is checked (plugged in) prior to shipping. 

Press ON/OFF button again. The machine is designed to run a full 15 minutes session.

We recommend purchasing the correct power voltage. The 110V system for US customers and 220V for Europe. Some converters convert  only the voltage. In some countries both the voltage and frequency is required. Please make sure you are aware of the Voltage and Hertz (frequency) requirements in your location. Using the incorrect power converter can damage your machine and is not covered under warranty.

Try to flip the hose plug around that goes into the air socket. You would normally see the word ‚ÄúTOP‚ÄĚ after plugging it into the air socket. Plug it in with the word top on the bottom.

Spread out the folded hoses. Check ALL hose connections

Move it to the flat surface. Flip the machine handle forward.

Yes, a (1) one year warranty.

How to use Air Relax Accessories?

You can use your leg cuffs on the legs only. Please do not use on your hands or other parts of your body. Please use other accessories like an arm cuff or a waist cuff to massage your arms / waist / lower back / glutes / torso / hips accordingly.

  • ¬†Wrap it around your waist / lower back / hips or glutes. Use the Velcro to secure it around you.
  • ¬†Make sure you don't wrap it too tight. There should be some space left, so the cuff could inflate and don't squeeze you too much.
  • ¬†You want to be in an upright position if the placement of the cuff is high and reclined if the placement is lower on the waist and lower back.
  • You can be on a lying down position.
  • ¬†Recommended mode for the waist cuff is Mode C. However you can always try different modes and pressure.

What Level of Pressure to Select?

ūü󳬆¬†Select a massage pressure¬†Level 1 ONLY.

ūü󳬆DO NOT¬†use pressure over Level 1 with the Air Relax Arm Cuff.

Reasons:

- The arm sleeve compresses very close to your heart.

- The ecchymosis (redness), skin irritation or bruise may occur.

ūü󳬆¬†By default, the AUTO mode will run on pressure Level 3, change it to pressure Level 1.

 

Step 1. (Set up the Air Relax Device)

1.    Place the Device on a flat, stable surface from where it will not slip or fall.

2.    Position the Device so that you can easily reach the control buttons during massage.

3.    Attach the Arm Cuff hose to the air socket on the Device.

 

Step 2. (Dress Appropriately)

1.    Do not wear the Arm Cuff directly over bare skin. Always wear light clothing underneath the Arm Cuff to avoid irritation and to absorb perspiration.

2.    Remove any jewelry, wristwatches, etc. that would be covered by the Arm Cuff.

 

Step 3. (Put on the Arm Sleeve)

1.    Insert the arm into the Arm Cuff, so the zipper stays on top of your arm.

2.¬†¬†¬†¬†Pull the sleeve over your shoulder leaving a 1Őé- 2Őé space between your neck and the sleeve, and 1Őé - 2Őé space between your armpit and the sleeve to avoid skin pinching.

3.    Wrap the fastening strap around the torso, under the free arm.

4.    Fasten the strap at the torso. Adjust the length by pulling on the buckle for a comfortable fit.

Step 4. (Body Position)

1.    Use the Arm Cuff while you are in a seated position.

2.    Hold the arm in a comfortable position (NOT bent).

3.    Rest your arm on a cushion, so your arm is elevated (not higher than your shoulder) for your comfort.

4.    Turn the device on.

Others

  1. The cost of shipping the product from manufactures in South Korea to Europe is more expensive than South Korea to US. 
  2.  There is an importation/ customs tax on any goods entering Europe. 
  3.  The US price does not include 23% VAT required on retail items within the EU.

Please be sure to sign the Delivery Order Note in the presence of the Delivery Company representative to indicate your delivery has been received. Examine your order upon delivery to ensure that there are no visible signs of damaged, missing or incorrect pieces.

In the event that there are missing, damaged or incorrect packages, please retain the item(s), indicate the problem on the Delivery Note and contact us within 48 hours of your delivery. 

A signed delivery receipt, without notations of missing, damaged or incorrect item(s) represents your acceptance of the complete order in perfect condition.

We may not make any changes to the delivery address once your online order is placed. Orders placed online or over the phone begin processing immediately in our system to ensure order fulfillment and shipping time. If the delivery address must be changed, your order will have to be cancelled and then replaced. We apologize for any inconvenience.

Ensure that your shipment is actually stuck in customs. Often express shippers like DHL will be able to have customs clear your shipment. Generally, the best way to contact carriers is by phone.

Make sure you have your tracking number on hand, as it will help you shipper locate your package.

Many countries impose taxes on shipments over a certain value, if these taxes are payable on your shipment it will be held until the outstanding balance is paid.

Be prepared to simply wait to receive your shipment. Often, shipments are held up in customs to check that the contents of the package and the value of the goods were declared accurately. 

 

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