This policy is only applicable if you are the end user and you purchased the equipment directly from Air Relax or authorization dealers. In the unlikely event that you are not satisfied with your purchase, you may return it within (30) days of the purchase date. All returns and exchanges are subject to the conditions listed below.
1. Returns and exchanges must have a Return Merchandise Authorization (RMA) number. Obtain an RMA number by sending us an email. Returned items without an RMA will not be eligible for a credit to your account.
2. Product and packaging must be returned in new and undamaged condition. Any product(s) showing signs of wear or being soiled in any way will be deemed “unacceptable” and you will be so notified. Unacceptable returns/or exchanges may be reshipped to you following payment of an inspection/shipping fee.
3. NO restocking fee. A returned item is an item that is being sent back for a refund. Shipping costs are non-refundable.
4. If you refuse delivery of your order for any reason, you will be refunded the cost of your order less the shipping fees once your item is received and inspected.
5. All partial or full refunds will be posted to the credit card used for purchase.
RETURN SHIPPING DIRECTIONS
Step 1: Sending us an email to obtain a Return Merchandise Authorization (RMA) number.
Step 2: Place item(s) with original packaging and all original shipping documentation inside the shipping box. Be sure to include your name, order number (if applicable), contact information, reason for return/exchange, and RMA number in the shipment so that we can properly process your return/exchange.
Step 3: Ensure your name, address and RMA number are also on the outside of the shipping box, and ship to Air Relax, 9535 Brasher st, Pico Rivera, CA 90660
Step 4: Ship your return with package tracking and insurance. Air Relax is not responsible for items lost or damaged during shipping.AIR RELAX
ATTN: RETURN & EXCHANGE
9535 BRASHER ST
PICO RIVERA, CA 90660
If you have any further questions, please send us an email.